Shipping & Return Policies

Return Policy

Due to hygienic reasons, ALL HAIR PIECES (WIGS, TOUPEES, BANGS, HALOS, CLIP-INS, PONYTAILS, TOP OF HEAD PIECES) & OPENED/USED PRODUCTS ARE FINAL SALE.  Store credit will be given to purchases that are in original condition and unopened packaging. HOWEVER, ALL CLEARANCE ITEMS ARE FINAL SALE! NO EXCHANGES OR REFUNDS ON CLEARANCE ITEMS. Please keep this in mind before ordering clearance items. If there are any problems with your purchase please call 1-905-604-6680 within 30 days of your purchase.

Disclaimer: INFINITUDE Hair Extensions are 100% human hair. It is NOT recommended to alter or change the extensions. (Eg: Adding any chemical process, hair colour/dyes, toner, pigmented shampoo/conditoner, lighter etc.)  This could damage the hair extensions. Warranty on the hair will no longer be valid. We will not be held responsible.

Questions concerning INFINITUDE products and policies please contact via email at: or call 1-905-604-6680. 

Canadian Shipping

N.H.E. is open Monday to Friday 9:00AM to 5:00PM. All orders placed Monday through Friday online before 3:00PM (Eastern Time) are shipped out on the same day. (NOT DELIVERED THE SAME DAY but shipped out from the facility on the same day.) Any orders placed after 5:00PM will be shipped out the following business day. If you order online on Saturday or Sunday, your package will be shipped out on the following business day.

FREE Shipping for orders over $500 
Contact us for more details about our Shipping & Return Policies:
Email | Phone 1-905-604-6680 | Toll-free 1-888-985-2286

Standard Shipping Days and Fees

Province Standard Shipping Days Standard Shipping Fee
Ontario 1 - 4 Business Days $14.95 + Insurance
Alberta 4 - 5 Business Days $22.95 + Insurance
British Columbia 5 - 7 Business Days $22.95 + Insurance
Quebec 2 - 4 Business Days $14.95 + Insurance
Manitoba 3 - 4 Business Days $22.95 + Insurance
Saskatchewan 3 - 4 Business Days $22.95 + Insurance
Newfoundland 5 - 7 Business Days $22.95 + Insurance
Prince Edward Island 5 - 7 Business Days $22.95 + Insurance
New Brunswick 5 - 7 Business Days $22.95 + Insurance

We offer Express Shipping. Express Shipments approximately 1-3 business days to be delivered.

United States Shipping

Express Ground Shipping available in Canada & US.
FREE Shipping for all orders over $500 
Contact us for more details about our Shipping & Return Policies:
Email | Phone 1-905-604-6680 
Toll-free 1-888-985-2286

Standard Shipping Fees

$25 for all shipments to the USA with next business day delivery.