Shipping & Return Policies

Return Policy

Due to hygienic reasons, ALL HAIR PIECES (WIGS, TOUPEES, BANGS, HALOS, CLIP-INS, PONYTAILS and TOP OF HEAD PIECES) & OPENED/USED PRODUCTS ARE FINAL SALE.  Store credit will be given to purchases that are in original condition with unopened packaging.  ALL SALE ITEMS ARE FINAL SALE If there are any problems with your purchase please call 1-905-604-6680 within 30 days of your purchase.

Disclaimer: INFINITUDE Hair Extensions are 100% human hair. It is NOT recommended to alter or change the extensions. (Adding any chemical processes: hair colour/dyes, toner, pigmented shampoos/conditioners such as purple or blue shampoo, bleach or other lighteners, etc.)  These products can damage the hair extensions. Use of these products on the hair extensions will void the warranty.

Questions concerning INFINITUDE products and policies please contact via email at: or call 1-905-604-6680. 


As a proud Canadian company, all orders ship directly from our office in Markham, Ontario, Canada

N.H.E. is open Monday to Friday 9:00AM to 5:00PM. All orders placed Monday through Friday online before 3:00PM (Eastern Time) are shipped out on the same day.  Any orders placed after 3:00PM or outside of normal business hours will be shipped out the following business day. 

FREE Shipping for orders over $500 
Contact us for more details about our Shipping & Return Policies:
Email | Phone 905-604-6680 | Toll-free 1-888-985-2286

Standard Shipping Days and Fees

Province Standard Shipping Days Standard Shipping Fee
Ontario 1 - 3 Business Days $15.95 
Alberta 4 - 5 Business Days $23.95 
British Columbia 5 - 7 Business Days $23.95 
Quebec 1 - 3 Business Days $15.95 
Manitoba 3 - 4 Business Days $23.95 
Saskatchewan 3 - 4 Business Days $23.95 
Newfoundland 5 - 7 Business Days $23.95 
Prince Edward Island 5 - 7 Business Days $23.95 
New Brunswick 5 - 7 Business Days $23.95

Express Shipping available in Canada & USA.
FREE Regular Ground Shipping for all orders over $500 

United States Shipping

$25 for all shipments to the Continental USA with 2-3 business day delivery

Contact us for more details about our Shipping & Return Policies:
Email: | Phone: 905-604-6680 
Toll-free: 1-888-985-2286